Continuing to support our customers

Our thoughts are with everyone impacted by the novel coronavirus, COVID-19. If you’re a current FreedomPlus customer, we’re here to help. Check out this Coronavirus Resource Guide for helpful information.

If you need to reach out with questions or needs related to your FreedomPlus
loan, you can:

  • Access your loan details 24/7 on your FreedomPlus online portal
  • Email us at [email protected]
  • Call FreedomPlus Customer Service at 800-297-5879. Representatives are available Monday–Thursday 6 AM to 8 PM Arizona time (MST/PDT), Friday 6 AM to 7 PM MST/PDT, and Saturday–Sunday 7 AM to 4 PM MST/PDT. Please note that hold times may be longer than usual while we help other customers.
  • Check out this Coronavirus Resource Guide for helpful information.
Check out our Coronavirus
Resource Guide

Download guide >

Keeping our employees safe, and available to help

Our mission is to help everyday Americans move forward towards a better financial future. We understand and share the growing concern about coronavirus (COVID-19), and have been closely monitoring developments on a daily basis. Our priorities are to ensure the financial wellbeing of our customers and the health of our employees.

We have taken the following steps to ensure that FreedomPlus continues to support our customers and offer our services to qualifying consumers:

  • We have transitioned the majority of our employees to working from home for the duration of the pandemic, providing them with all the tools and technology they need to do their jobs effectively and securely.
  • For those employees whose roles do not allow them to work remotely, we are continuing to provide a safe, regularly sanitized work environment where social distancing is enforced.
  • We are continually monitoring and following recommendations from the Centers for Disease Control and state and local governments in California and Arizona, where we have office locations.